General Terms of Business

Terms General Terms of Business Lydia und Olga Gerlitz GbR Hereinafter called FERUTO

State: 13.06.2014

§ 1 Preface, Scope
The following standard General Terms of Business (Terms) are applicable to all orders FERUTO receives that are placed electronically or by telephone, letter or e-mail and are accepted by the customer with every order.

§ 2 Right of Revocation, Consequences of revocation

You can withdraw from the contract without stating a reason within 14 days. The revocation deadline is 14 days from the day on you received the goods or a third party that you have named took possession of the goods.

To withdraw from the contract you have to make a clear statement and send the revocation to

Lydia und Olga Gerlitz GbR
40237 Duesseldorf

e-mail: info@ferutobags.com

that you want to withdraw from the contract. You can do it by sending a letter, an email or you can use the sample-revocation form. The sample-revocation form is not required to withdraw from the contract. To adhere to the deadline it is sufficient that you send us the withdrawal before the revocation deadline expires.

Consequences of revocation

If you withdraw from the contract we will have to refund you the payments immediately that we received from you including the shipping costs ( with the exception of additional costs, that result from another method of shipping that you have chosen which digresses from our standard method of shipping ). We will refund you the payments at the latest 14 days after receive of your revocation with the same method of payment as you have used within the origin transaction with the exception that another agreement has been arranged with you. In no case you will have to pay fees for the refund.

We have the right to refuse the refund until we receive the goods or a proof that you have shipped the goods depending on the earlier date.

You are obliged to send the goods immediately in either case at the latest within 14 days from the date that you have informed us about the withdrawal from the contract. Please send the goods to the following address: 

Lydia und Olga Gerlitz GbR
40237 Duesseldorf

The period of time is kept if you send the goods back before the expiry of the deadline of 14 days.

You have to bear the costs of returning the product. The shipping costs are approximately 10 Euro which complies with standard shipping rates of European mail services.

You are responsible for the loss in value only in case that the loss in value is not a result of testing the goods as it would have been possible in a shop which includes testing the condition of the goods, the characteristic and the functionality.

§ 3 Packaging and Shipping costs, delivery time
Your share of the costs of packing and delivery that amounts to 5.90 Euro within Germany and 10.00 Euro per order for delivery to other EU countries.Delivery within the EU takes 7 business days.

§ 4 Informations about the languages offered for the conclusion of the contract
The customer can conclude the contract in the following languages: German, English

§ 5 Payment
The purchase price including the delivery costs is to be paid in advance.

§ 6 Legal liability for defects law
All goods in our shop include a legal liability of defects

§ 7 Data protection
All personal data necessary for executing the order are saved in a machine- readable form and are treated confidentially. Details that are necessary for executing the order like name and address are passed on to the company contracted to deliver the goods in the scope of executing delivery. We take data protection very seriously. Your personal data and all information regarding the order are treated strictly confidentially. We foreclose the transfer of your data for advertising purposes. By placing an order the customer agrees to the storage of its data.